If you have been on our phonovation.com website or InteractSMS.com, you might have noticed this little chat icon on your screen

🤔 What does this icon mean and why does it say “Powered by AI”?

This icon signals our AI-powered support assistant, carefully tuned by the Phonovation support team so you can find answers quickly and reliably ⚡.

🤖 How does it work?

The chatbot taps into Phonovation’s collective expertise years of experience with SMS and our platforms. It pulls knowledge from across our websites and our ever-growing knowledge base 📚 to serve up accurate, helpful answers whenever you need them.

Hang on, you have a knowledge base?

We sure do! It’s constantly expanding and is a go-to resource for using the InteractSMS platform. It also underpins our AI chatbot, keeping responses fresh and on point. 👉 Visit the knowledge base here!

💬 How does this chatbot help me and how do I use it?

When you spot the chat icon, just click it to start a conversation. Type your question, and the bot will take a moment to think before replying with a clear, Phonovation style answer complete with direct links and visitable citations.

That means instant answers with full transparency. And if you’d like to dig deeper, the sources are right there for you to explore!

🔎 Wait, you can view the sources within the chatbot?

Yes! When the chatbot references one of our knowledge base articles, you can just click the link to view it instantly right inside the chat.

If the source comes from one of our websites, clicking it will take you straight to the relevant page for more detail 🌐. It’s all about giving you answers you can trust and explore further if you like.

😮 That’s all great but is that it?

Not at all! Our entire ServiceDesk runs on the same AI technology.

Behind the scenes, our support team gets real-time, tailored response suggestions helping them reply faster and more effectively ⚙️. It’s AI working quietly in the background to make every interaction smoother for you and for us.

Our ServiceDesk also learns from how you interact with the chatbot. It helps us spot information gaps those moments where customers are looking for something we haven’t covered yet. We group these insights and use them to shape new content that fills those gaps and strengthens our overall support offering.

We also have a dedicated Knowledge Base Agent 🤖 working in the background. It regularly scans our existing content for ways to improve it suggesting articles we can update or refine so they stay relevant, accurate, and genuinely helpful to our customers.

🙅‍♂️ What can our AI not do?

AI is and always will be a tool. At Phonovation, we’ve been helping customers since the 1980s, and real human connection has always been at the heart of what we do. That’s not going anywhere.

The AI tools we use are here to support our service not take it over. They help us respond faster, spot trends, and share helpful info more efficiently. But they’ll never replace the personal touch.

And if the chatbot doesn’t have the answer? No stress a support ticket gets created automatically, and one of our team will step in to help you directly 🤝.

🤖 AI Disclosure

Our chatbot and support tools are powered by HubSpot’s AI technology. When you use the chatbot, the information you provide like your questions and replies may be processed by HubSpot’s AI to help generate accurate answers and improve your support experience.

HubSpot’s AI follows strict data handling and security standards. Specifically, your data:

Is not used to train public AI models
Is not shared with other HubSpot customers
Is stored and processed securely, in line with HubSpot’s Privacy Policy and data protection laws like GDPR.

At Phonovation, we also configure and customise the chatbot (and other HubSpot-powered AI tools) to only use trusted sources including our knowledge base and official websites. This helps ensure that responses are always accurate, relevant, and tailored to our services.

If you have questions about how your data is handled, feel free to reach out to our support team or visit HubSpot’s AI Trust & Safety page.

How Phonovation Uses AI to Deliver Faster, Smarter Support!