about us
OUR STORY
Phonovation has grown over the past 28 years to become Ireland’s largest interactive SMS and voice services company
Phonovation’s mission is to become the leading provider of interactive SMS and voice services in each of our chosen markets. We will do this by being innovative, always dependable and putting the customer at the centre of everything we do
Customer Retention
Uptime
Average Customer ROI
- Innovation
- Flexibility
- Dependability
- Customer Focus
Phonovation was founded in 1988 not far from our current Dublin headquarters and began by offering premium rate horse racing commentary and results phone lines. Since then we have always relied on creating great technology and on having a constant focus on ROI for our clients to become leading providers of interactive SMS and voice services.
Now, we are a truly international organisation with over 28 years’ experience, 20 employees, offices in Dublin and London and a wide range telecommunications services offered in over 20 countries.
We’ve worked with almost every type of company out there, from single person businesses to some of the largest multinationals in Europe (See our clients). Our vast experience has proved to us that each company is completely unique and so we take a ‘one size does not fit all’ approach to finding solutions for our clients.
OUR TEAM
Paddy Woods Director
Paddy has been involved in the premium rate and response industry since 1988. He has developed Phonovation from a company that initially provided horse racing commentaries to one which handles in excess of 120 million calls & SMS messages per annum. He has an in depth industry knowledge and has always taken a hands-on approach to the business.
Gavin Carpenter CEO
Gavin Carpenter has been with Phonovation since 2006 and has extensive, international, industry knowledge. Having worked for Esat Telecom, Energis and COLT Telecom in senior management positions, Gavin brings a wealth of telecoms experience to this role. Gavin has launched numerous successful new services for Phonovation. He holds a degree in Business Management and a Master’s in Management from UCD Smurfit School.
John Waters Country Manager
John Waters has been with Phonovation since 2009 and has over 25 years’ experience working within the Mobile and Advertising industries in both Ireland and the UK. Having worked for Independent Newspaper Group, Eircom UK & BT Cellnet/02 John brings a wealth of experience to his role and we are very lucky to have him!!
Ann Vines Key Account Manager
Part of the Phonovation team since 2010, Ann works in the Sales department and is the first point of contact for lead accounts. Ann is responsible for liaising with clients and internal departments to ensure timely and successful delivery of services. Qualifications include a FETAC Level 6 in Supervisory Management and a professional development Sales Course.
Philip Brophy Partner Manager
Philip joined Phonovation in 2015 after spending 7 years in medical laboratory sales. He has a strong affiliation with UCD and Smurfit with a BSc in Chemistry, a Masters in Management and a Diploma in Business and Executive Coaching. He works closely with our friends in the public sector and ensures that our Partners are getting the most from our innovative solutions.
Nigel Alexander Marketing Manager
Nigel has been with Phonovation since 2015. He spent the three previous years working in Galway, Australia and New Zealand. He holds a BA in Business Studies from Trinity College Dublin and a Certificate in Digital Marketing from NCI Dublin. He provides a mix of online and offline engagement for the Phonovation brand but this stuff really sells itself!
Ruth Vines Financial Controller
Ruth joined the Phonovation team in 2008 as Financial Controller. She has a degree in Accounting and Finance from Dublin City University. Ruth is also a qualified CPA accountant with over 12 years accounting experience. Ruth has worked in a diverse range of businesses and has a very broad business knowledge.
Katrina Glowacka Accountant
Katrina has been employed with Phonovation since 2014. Before this she worked in the finance department for the Government of her native Poland. She is a graduate of the University of Economics in Katowice, Poland, where she received an MA in Financial Management.
Pedro Quintas Chief Technology Officer
Pedro Quintas is the CTO at Phonovation since late 2012. He holds an MSc in Computer Science and a Master’s in Software Engineering. Pedro has worked abroad in Portugal, Mozambique and Angola before joining Phonovation. He is an ISO/IEC Technical Committee member for DIS29500 with more than 16 years of CRM and ERP experience.
Josu Vicente Senior Software Developer
Josu Vicente is a Software engineer with extensive experience and management skills. He graduated from Deusto University, Spain in 2006. He moved to Dublin in February 2009 where he started working for Phonovation. Since then he has been responsible for the development and management of software products produced by Phonovation. Josu has experience on .NET (ASP and MVC), SQL, multi-threading and API integration.
Sebastian Tota Lead Creative Designer
Sebastian Tota is a passionate Web & Graphic Designer, professionally designing websites and creating graphics since 2008. He has created websites for Toshiba-Ireland, Allstat Corporate Solutions Ltd. and Dexion amongst many others. He achieved a diploma in Web Design in DBS, HND in Digital Media in Dublin Institute of Design and a B.S. in Digital Technology & Design in DIT.
Michael Guerin Operations Manager
Michael Guerin has worked as the Operations Manager within Phonovation Ltd since 2007, having worked in the IVR and SMS Industry since 1999. He is responsible for all aspects of the day to day running of the Operations department. He has also project-managed numerous IT projects within Phonovation and provides technical support to Phonovation’s Sales function.
Billy Forsyth Support Assistant
Billy has been with Phonovation since 2013. He is a career changer following 21 years in the shipping industry. He is qualified in CompTia A+, N+ and is a Microsoft Certified Technology Specialist. He provides online and offline support to our existing and potential customers and also spends a lot of his time supporting the Sales and Marketing team!
OUR CLIENTS
Here are just a few of our valued clients
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Eir
Eir (formerly Eircom) is a fixed, mobile and broadband telecommunications provider and the largest telecommunications operator in Ireland. -
Vodafone
Vodafone Ireland is the largest investor in new technology in the Irish telecoms industry annually. They have spent over ?900 million building and maintaining their network. -
Three Ireland
Launched in 2005. In July 2014 Three Ireland completed a deal to purchase O2 Ireland. Three is now Ireland's second largest mobile operator with a 35% market share and two million customers. -
Greenstar Recycling
Greenstar was founded in 1999 and is Ireland's largest waste management company. It serving 15,000 commercial customers, and over 80,000 households all over the country. -
BWG Foods
BWG Foods is a leading retail and wholesale distribution company. The Group is long established in the Irish wholesale and retail industry. -
Payzone
Payzone is Ireland's largest consumer payments network with over 7,000 retail agents. They process mobile phone top ups, debit/credit card transactions; M50 motorway toll payments, parking and much more. -
RTE
RT? the Irish national public service broadcaster and a a semi-state company. It both produces programmes and broadcasts them on television, radio and online. -
UTV Ireland
UTV is one of one of the most successful media companies based in Ireland and the UK incorporating broadcasting and digital media assets across its radio and television divisions. -
Virgin Media
Virgin Media is a leading provider of fixed and mobile telephone, television and broadband internet services to businesses and consumers in Ireland. -
Zipyard
The Zip Yard is a highly successful chain of alteration and tailoring stores with stores throughout Ireland and the UK. Offering a wide range of high quality services at affordable prices. -
Panda Recycling
Panda is one of Ireland's largest waste management companies with over 175,000 customers. They use InteractSMS primarily to remind customers to put out their bins each week by text. A huge driver of sales for them. -
Irish Times
The Irish Times and The Sunday Times are amongst Ireland's premier daily newspapers and websites. They use Phonovation's SMS and IVR services for a wide range of solutions to offer great service to their large readership. -
Irish Independent
The Irish Independent keep thousands of Irish people up to date with daily news, business and sports. They have long used Phonovation to offer great services to their customers through premium SMS and premium IVR. -
Teamer
Teamer is an online sports management service with operations in Ireland, UK, Canada, New Zealand and Australia. They process millions of SMS notifications to sports enthusiast every year through the InteractSMS API.
AWARDS
Phonovation’s focus on great technology mapped to each customer’s specific needs has resulted in the following recognitions
Checkout National Retail Supplier Awards – Winners
In 2015 we were awarded Best Software Solutions Provider for InteractSMS.
Tech Excellence Awards 2015 – Shortlisted
In 2015 we were nominated for the Best SME Project award for our redevelopment of InteractSMS.
2013 eircom Spiders – The Digital Technology Awards – Shortlisted
In 2013 we were nominated for a Spider award for our mobile payments website hmvgamecredit.com
BT Inspired IT Award 2007 – Winner
CERTIFICATION
Phonovation is compliant with a number of top organisational standards to ensure that we provide the highest level of service to our clients
Phonovation’s focus on great technology mapped to each customer’s specific needs has resulted in the following recognitions
Microsoft Silver Partners
Phonovation achieved Microsoft Silver Partnership status in 2015 as recognition for our industry leading bulk SMS platform – InteractSMS.
This status ensures our customers that are technology is of the very highest standards in terms of security, usability, innovation and dependability.
ComReg Registered
Phonovation is registered and fully compliant with The Commission for Communications Regulation (ComReg). ComReg is the communications regulator of Ireland and ensures strict rules are adhered to for all telecommunications in Ireland.
Phonovation works closely with ComReg to ensure that all of our clients are fully compliant in all communications run through Phonovation’s systems.
PCI Compliant
Phonovation is fully PCI compliant. This means that we are registered with Visa Europe as a Merchant Agent.
We are certified as a recognised payment provider who adhere to the highest standards on payment security.
PhonePayPlus Registered
Phonovation is registered and fully compliant with PhonePayPlus. Like ComReg in Ireland, PhonePayPlus is the is the UK’s independent regulator of premium rate services.
Corporate Social Responsibility
Phonovation is committed to giving back to communities
Each year we process over 120 million calls and SMS, thereby significantly reducing the number of physical paper communications needed such as letters, flyers and calendars.
In addition we work with a number of charities.
WeForest
Today’s biggest challenges are global warming and poverty: WeForest has a very simple solution for both. Planting trees restores the planet’s natural resources while providing social justice: planting bio-diverse and indigenous forests in tropical countries cools our climate and provides jobs for women and enables them to send their children to school. WeForest is an international non-profit association with following mission: create and promote a pioneer movement in large scale sustainable reforestation.
Phonovation provides a custom SMS solution, WeGrow, to WeForest. This solution allows WeForest to communicate on mass with farmers on Zambia involved in a tree growing programme. This allows them to communicate efficiently with the huge logistical job of coordinating activity between a large number of farmers across the country. This in turn provides huge savings to WeForest who don’t need to rely on Physical visits to farms to check progress.