Operations Assistant
About Us
Phonovation Limited is a provider of software solutions to a number of Irelands largest organisations, including the HSE, Vodafone, RTE and most of the Irish banking sector. We develop, host and deliver bespoke, tailored solutions using proven technology solutions.
Within a supportive and team-oriented environment, you’ll have the chance to increase your skill-set and learn from an experienced team. What’s more, we are currently undergoing business change through a Lean Transformation programme with Enterprise Ireland. This will provide you with the opportunity to contribute to the Lean Transformation Programme as a key part of this role.
The Role
Based in Dun Laoghaire but commencing remotely due to the current situation, the Operations Assistant will provide 1st Line customer support to external & internal customers, deliver standardised work products and contribute to team & business improvement change initiatives.
Role Responsibilities:
- Resolve a fast-paced queue of customer support requests by email & phone subject to SLA’s
- Escalate IT Helpdesk Tickets as appropriate
- Update the IT helpdesk tracking system
- Provide routine internal IT support using Microsoft Windows
- Understand & follow internal processes
- Deliver standardised work products
- Maintain excellent working relationships with customers
- Answer incoming calls promptly and in a professional manner
- Contribute to team & business improvement change initiatives
- Participate in on call schedule
- Focus on delighting our customers
Qualifications & Experience:
- 6 months Helpdesk / Call Centre support experience
- Strong IT Skills – Windows & MS office
- Track record of building excellent relationships with customers
About You
- Thrive on exceeding customer expectations
- Excellent communication and interpersonal skills
- Collaborative approach to achievement at work
- Love to learn new skills and develop as an individual
- A desire to a make a difference and contribute to company-wide initiatives
Benefits
Employee Perks
- Annual Employee Discretionary Bonus Scheme
- Income Protection & Death in Service Schemes
- Cycle to Work & Tax Saver Commuter Schemes
- Regular staff social events
Healthcare & Wellness
- Annual gym allowance
- Employee assistance services
- Bi-annual Medical Check-Up
- Wellness workshop programme
Upskilling & Learning
- Leadership Development Initiative for all staff
- Individual Development Plans
- Company Book Club
- Lunch & learn
Please apply immediately to recruitment@phonovation.com if you think this exciting opportunity is for you
Location: The successful candidate will be set up to work remotely initially but will work from our office in Dun Laoghaire when we return.
