Operations Assistant (FTC, Weekend Work Only)

Operations Assistant (FTC, Weekend Work Only)

About Us

Phonovation Limited is a provider of software solutions to a number of Irelands largest organisations, including the HSE, Vodafone, RTE and most of the Irish banking sector. We develop, host and deliver bespoke, tailored solutions using proven technology solutions.

Within a supportive and team-oriented environment, you’ll have the chance to increase your skill-set and learn from an experienced team. What’s more, we are currently undergoing business change through a Lean Transformation programme with Enterprise Ireland. This will provide you with the opportunity to contribute to the Lean Transformation Programme as a key part of this role.

The Role

Based in Dun Laoghaire but commencing remotely due to the current situation, the Operations Assistant will provide the set-up, testing, monitoring and closing of phone lines during live television competitions and provision of support to our customers. The position is a one year fixed-term contract for weekend work (Friday evening, Saturday and Sunday) on a part-time basis, 22.5 hours per week.

Role Responsibilities:

• Setting up, testing, monitoring and closing live television phone lines
• Understanding & following internal processes
• Updating our customers as necessary
• Maintaining excellent working relationships with customers
• Accurate documentation of the monitoring undertaken
• Escalation of abnormalities and issues to second line support
• Willingness to learn new skills and develop as an individual

Qualifications & Experience:

• Strong IT Skills – Windows & MS office
• Track record of building excellent relationships with customers

About You

• Excellent time management
• Effective communication skills
• Proven high level of accuracy and attention to detail
• Thrive on delighting our customers
• Collaborative approach to achievement at work
• Love to learn new skills and develop as an individual

Benefits

Wellness / Connection

• Cycle to Work & Tax Saver Commuter Schemes
• Regular Staff Social Events (currently virtual)
• Annual gym allowance
• Employee Assistance Programme
• Wellness Workshop Programme

Upskilling & Learning

• Leadership Development Initiative for all staff
• Individual Development Plans
• Company Book Club
• Lunch & learn

Please apply immediately to recruitment@phonovation.com if you think this exciting opportunity is for you

Location: Remote / from home or if the successful candidate prefers there is the option to work from our office in Dun Laoghaire when we return.