Get in touch with us

by phone +353(1)284 30 11
or send us a message
Fields marked with an * are required

(please write correct answer in box below)

Operations Assistant / Systems Administrator

Within a supportive and team-oriented environment, you’ll have the chance to increase your skill-set and learn from an experienced team. What’s more, we are currently undergoing business change through a Lean Transformation programme with Enterprise Ireland. This will provide you with the opportunity to contribute to the Lean Transformation Programme and to acquire an accredited Lean qualification.

As the Operations Assistant / Systems Administrator you will provide 1stst Line customer support to external & internal customers and deliver standardised work products. You will investigate, diagnose and rectify common IT issues and will contribute to team & business improvement change initiatives.



  • Resolve a fast-paced queue of customer support requests by email & phone subject to SLA’s
  • Escalate IT Helpdesk Tickets as appropriate
  • Update the IT helpdesk tracking system
  • Provide routine internal IT support using Microsoft Windows
  • Investigate, diagnose and rectify common IT issues
  • Understand & follow internal processes
  • Deliver standardised work products
  • Maintain excellent working relationships with customers
  • Answer incoming calls promptly and in a professional manner
  • Contribute to team & business improvement and change initiatives
  • Participate in on call schedule


Qualifications & Experience:

  • 6 months 1st line Helpdesk / Call Centre support experience
  • Systems Administration experience
  • Strong IT Skills – Windows & MS Office
  • Office 365 Administration
  • Windows Active Directory
  • Useful to have: Linux, Checkpoint, SQL, SMPP, IVR, ESX, Cisco
  • Track record of building excellent relationships with customers


About You:

  • Thrive on exceeding customer expectations
  • Excellent communication and interpersonal skills
  • Strong problem solving and trouble-shooting skills
  • Collaborative approach to achievement at work
  • Love to learn new skills and develop as an individual
  • A desire to a make a difference and contribute to company-wide initiatives


Location: Dun Laoghaire


Please send your CV to

Leave a Reply