COVID-19 has resulted in never-before-seen challenges for the retail industry including the loss of valuable touchpoints with customers.
So how do you reach the right people at the right time amongst all of the uncertainty, and remain in the thoughts of your customers?
InteractSMS provides a strategic, indispensable SMS platform that helps businesses find this vital touchpoint that creates customer loyalty. What sets us apart from the rest of the market is that we have the data driven knowledge to know how your customer wants to receive communications and what will affect their behaviour. This is thanks to 32 years of experience of utilising SMS to connect our customers to their consumers through a device that they are all tethered to; the mobile phone.
We guide all of our customers through our InteractSMS software to find what works for their customers. With the path taken care of, they can concentrate on the message. It ensures that our customers provide smart communications to their customers. We use our data driven knowledge in conjunction with SMS technology for maximum effect. Technology changes but what allows us to add value to our customers is this data driven knowledge of customer/business interaction.
All retailers need to connect with their customer base, especially now. Mass SMS communications are effective at the moment as there is a greater urgency for getting information sent as quick as possible. Examples of this include information on online services, click & collect, click & deliver, plans to re-open, gift cards, etc. Once your doors are open to the public, InteractSMS has the features such as API SMS, data filters, smart tags that will provide a proven method of reaching customers on a very personal and tailored level.