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services

VOICE SERVICES

Phonovation is Ireland’s largest Interactive Voice Response (IVR) provider. With 2,240 cloud based lines we can offer greater efficiencies at a lower cost thanks to our proven technology.

CALL HANDLING

Phonovation’s IVR platform can handle 2,240 calls simultaneously. We currently process over 10 million calls per annum.

 

Most companies’ physical IVR systems can handle a small amount of calls. However any time that more people call than there are lines available there’s a problem. The excess people will not get through and, even worse, you will not even know that they tried to call. That could be angry customers lost forever or new business wasted needlessly.

By using Phonovation’s proven IVR platform to handle any overflow or indeed all of your inbound calls you are sure never to miss another call. As the lines are cloud based you only pay for the lines when you use them, making this the most cost effective system available.

 

Reduce costs

By using Phonovation’s intelligent IVR platform you can greatly reduce costs by automating inbound call responses, all while improving customer service. Use automatic responses to direct callers to the right department, hold the line or automate the entire call. We can offer a different solution to each company based on their unique requirements. One size does not fit all.

To find out more

About our Interactive Voice Response (IVR) Services

24/7 PAYMENT SOLUTIONS

Phonovation provides a complete payment processing solution for all industries

 

Using Phonovation to process customer invoices will reduce administration time and increase the amount of successfully completed payments. This is due to its customer centric design, ease of use and integrated SMS facility. Using its interactive menu system, Phonovation enables customers to make payments by phone (and/or SMS), significantly reducing the time spent by staff engaged in collecting payments.

Also integrated into the system are powerful SMS tools that enable staff to set up reminders, deliver invoices and issue receipts.

 

Our automated call handling platform is capable of managing all of your inbound account related calls. It will process payments or record contact details for administration staff to return the call depending on your requirements.

 

MANAGING PAYMENTS HAS NEVER BEEN SO EASY

 

“I’d recommend Phonovation to any other businesses or organisation. It’s an alternative method of payment for customers to pay their bills. We’ve seen a steady increase in our cash flow since the introduction of the system.”

Avril Allen, Tallaght Hospital

To find out more

About our Interactive Voice Response (IVR) Services

MEDIPAY

Medipay provides a complete payment processing solution for the health sector.

 

Using Medipay to process patient invoices will reduce administration time and increase the amount of successfully completed payments. This is due to its customer centric design, ease of use and integrated SMS facility. Using its interactive menu system, Medipay enables patients to make medical payments by phone (and/or SMS), significantly reducing the time spent by hospital staff engaged in collecting payments.

INTEGRATED SMS AND AUTOMATED CALL PAYMENTS

 

Also integrated into the Medipay system are powerful SMS tools that enable staff to set up reminders, deliver invoices and issue receipts.

 

Our automated call handling platform is capable of managing all of your inbound account related calls. It will process payments or record contact details for administration staff to return the call depending on your requirements.

To find out more

About Medipay

PREMIUM IVR

Phonovation is Ireland’s largest provider of Premium IVR services.

Using this option you can provide customers with phone based services and charge them a small tariff depending on how much you would like to charge. When a customer calls the dedicated premium rate number that we provide to you, the charge is taken directly from the customer’s phone bill or phone credit. Callers can either be charged by the minute or a set tariff per call.

 

It is the most effective way for customers to pay small amounts.

Premium IVR is perfect for

Voting

Competitions

Chat

Information Services

Customer Service Lines

Phonovation also offer premium rate SMS services.

 

Premium rate services are regulated by: ComReg (Republic of Ireland) and PhonepayPlus (UK).

To find out more

About Premium IVR services

NATIONAL LOW COST NUMBERS

Remove the barriers for new customers to call your business.

 

Phonovation can quickly set your business up with one or more National Low Cost Numbers. Benefits include:

  • Reduced charge or Freephone numbers ensure customers are far more likely to call your business
  • Control over cost with multiple options
  • Increase the profile of your business with a memorable number that you can choose
  • No need to change your landline number it will continue to work as before
  • Numbers can be retained after premises change
  • Single setup cost for multiple numbers
  • Exceptional support offered directly to your customers as well as to your business
  • Full portability of numbers from incumbent provider to Phonovation

National Low Cost Number Options

National Low Cost Number Options

1800 Number – Freephone to caller

1890 LoCall – Shared cost timed

1850 Callsave – Shared cost fixed

0818 Universal Access Number – Freephone to caller, advertise in any country

To find out more

Or to see how much you could save by moving to Phonovation